I purchased a backpack for my trek to Philmont. Unfortunately, the thing failed miserably.
On the first day, a tear appeared along the seam of the main compartment. Our Ranger was first to notice it.
On the second to the last day, the left shoulder strap began to come apart at the point where it is attached to the backpack. I was able to borrow/obtain enough safety pins to keep it together until we finally got back into base camp.
Needless to say, I was not happy....and unfortunately, two other folks with Alps backpacks had problems.
Today, I emailed them, along with photos of my pack. Within 30 minutes I had a response back.
They apologized for the problems that I and the others had. They admitted that they have had a high number of issues with the model backpack I had (Cascade 5200) that they had gotten from their manufacturer.
To make it up to me, I was offered a replacement backpack now.....and then another new/improved backpack when that model becomes available in the next month or so.
I am willing to give them another chance. I do understand that things happen.
I must say that the Alps Mountaineering Chaos 2.0 tent that I used was OUTSTANDING and I fell in love with it. Very easy to set up and take down.
MeritBadge.Net
The Scouting Discussion Network